![]() The player called him vulgar names and in the end, told my son he should kill himself. Recently, my son screen captured a Rocket League match in which a random player demeaned him for a solid 10 minutes after he made a simple mistake within the first 10 seconds of a match. With a solid red 'F' from the BBB and the mountains of complaints everywhere you look, its time for Epic to step up and start doing some work to clean up it's act - and it's community. While I fall on the side of capitalism typically, this company is the clear reason why the gaming industry needs to have some regulation. Others said the Epic Games accounts "are regularly hacked, stolen & sold to third parties" and that the company offers "no way to block thieves & reclaim accounts.This sham of a company, operated by either AI from 2004 or a troop of monkeys, is quite possibly the worst excuse for a gaming sales and distribution company our world has ever seen. I strongly suspect Epic Games designed their Fortnite main web page to first lure kids with the $5 game download, BUT purposely DO NOT PROVIDE parents a means to control their credit card security, resulting in the possibility of multiple unauthorized purchases." I emailed as well but received a 3rd-party disclosure, thus I have been scammed in reaching out to customer support. "NEXT, (the) alleged customer support links are a scam: I called the main phone line & tried multiple options to reach any support, only to reach multiple dead-ends. "I authorized a 1-time Epic Games purchase for my 11 yr-old son, only to discover EG did NOT erase my credit card info, & thus my son has been making unauthorized purchases, racking up $140 in less than 8 days after the initial authorized purchase. ![]() "Epic Games is swindling parents with unauthorized game purchases, tricking young consumers & using shady practices for billing," one person wrote on the BBB's website. Some who filed complaints with the BBB said that their credit cards had been charged for in-game purchases without authorization and that when approached Epic Games with the issue, the company declined to return the money. In-game merchandise varies in price, with the most popular outfits and emotes ranging from $15-$20.īut at least some players, and possibly their parents, are not pleased with the experience. V-Bucks are sold for real money at an exchange rate of 10 V-Bucks to $1. Once in the game, players can purchase for their characters new outfits and emotes, like signature dances and gestures, using V-Bucks, the game's online currency. Those profits are generated in large part through in-game microtransactions from "Fortnite," which is free to play. "Fortnite" generated $300 million in its first 200 days on Apple's iOS platform, according to analysis by Sensor Tower.Īccording to The Washington Post's Brian Fung: "The company reportedly made $3 billion in profit in 2018, thanks in part to its hit game and the cultural phenomenon it has become." "Fortnite," a last-person-standing multiplayer survival game, which was described by TechCrunch as " 'Lord of the Flies' meets 'Hunger Games,' " has turned into the latest game craze, accumulating more than 200 million players and helping to earn Epic Games billions of dollars in revenue. Over the past three decades, Epic Games has made an impact on the gaming industry, creating smash hits such as "Unreal," "Gears of War" and "Shadow Complex." The BBB said that it has received 279 complaints about Epic Games' customer service and gaming issues over the past three years, but that 271 of them were reported in the past year, as the company's top game, "Fortnite," has taken on a life of its own. ![]() ![]() However, the BBB noted that it, too, has tried "on numerous occasions" to contact Epic Games, but it never received a response from the company. He added that concerned customers should reach out to Epic Games' customer service. Most of the complaints regard customer service issues and problems with refunds and exchanges - and most of them were never addressed by the Cary, N.C.-based company, the BBB said in a news release.Ī spokesman for Epic Games said in a statement Thursday that the company is not affiliated with the BBB and that it has "redirected all player submitted complaints from the BBB to our Player Support staff." When asked how many complaints the company has received directly, the spokesman said Epic Games gets customer service requests daily for a variety of reasons. The BBB said that over the past year, it has received more than 270 complaints about Epic Games, which has made a fortune from "Fortnite" and other popular video games. ![]() The creator of the wildly popular video game "Fortnite" has been given an "F" rating from the Better Business Bureau after not addressing hundreds of complaints from concerned customers. ![]()
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